{
  "journeys": [
    "Job Intake",
    "Site Inspection",
    "Works in Progress",
    "Incident Response",
    "Compliance & Certification",
    "Close-out & Handover",
    "Dispute / Rework"
  ],
  "incident_types": [
    "Water Leak / Flooding",
    "Heating / Hot Water Failure",
    "Electrical Fault",
    "Fire Door / Fire Safety",
    "Lift / Access Failure",
    "Structural Damage",
    "Mould / Damp",
    "Pest Issue",
    "Vandalism / Security Damage",
    "Cleaning / Hygiene",
    "Waste / Bin Store",
    "Noise / Nuisance Complaint",
    "General Maintenance",
    "Other"
  ],
  "audiences": [
    "Estate Manager",
    "Facilities Manager",
    "Building Manager / Concierge",
    "Contractor / Trade Lead",
    "Health & Safety",
    "Compliance / Auditors",
    "Landlord / Asset Owner",
    "Managing Agent",
    "Tenant Liaison",
    "Accounts / Procurement"
  ],
  "analysis_frameworks": [
    {
      "key": "fm_triage",
      "name": "FM Triage (SLA + Safety)",
      "description": "Quick prioritisation using safety risk and SLA impact",
      "versions": [
        "1.0"
      ]
    },
    {
      "key": "hs_risk",
      "name": "Health & Safety Risk Check",
      "description": "Basic hazard check: people risk, access, isolation, containment",
      "versions": [
        "1.0"
      ]
    },
    {
      "key": "compliance_check",
      "name": "Compliance Checklist",
      "description": "Evidence-first checklist for certificates, inspections, and sign-off",
      "versions": [
        "1.0"
      ]
    },
    {
      "key": "root_cause",
      "name": "Root Cause Review (5 Whys)",
      "description": "Simple RCA structure for recurring faults and contractor performance",
      "versions": [
        "1.0"
      ]
    },
    {
      "key": "handover_pack",
      "name": "Handover Pack",
      "description": "Close-out pack: before/after, notes, materials, approvals, invoices",
      "versions": [
        "1.0"
      ]
    }
  ]
}